At Cloudycreations1120, we want you to be fully satisfied with your purchase. If for any reason you're not, we're here to help! Please review our return and exchange policy below.
Returns
- *RETURNS ARE NOT ACCEPTED
- Unless a different item was sent by mistake instead of the original item the customer selected, item would have to be returned within 14 from the date of purchase, provided the following conditions are met:
- Items must be unused, unwashed, and in the original packaging with all tags attached.
- Reach out to our customer service team at cloudycreations1120@gmail.com to initiate a return. Please include your order number and the reason for the return
- After receiving confirmation, please send the item back to 14573 Sw 155th Pl Miami, Fl 33196. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item)
- Once we receive your return, we will inspect the item and process your refund or exchange. Refunds will be issued to the original payment method within 5-10 business days depending on your financial bank.
Exchanges
-Exchanges are accepted if the wrong size was sent by the supplier to the customer !!!
Exchanges are ONLY allowed within the following condition:
- Items must be unused, unwashed, and in the original packaging with all tags attached.
Exchanges subject to availability
- Exchanges are subject to stock availability. If the item you'd like to exchange for is out of stock, we will issue a refund.
Exchange Process
- To request an exchange, please contact our customer service team at cloudycreations1120@gmail.com, including your order number and exchange request details.
- You will need to return the original item as per our return instructions. Once we receive the returned item in acceptable condition, we will ship your exchange.
Damaged or Defective Items
- If you receive an item that is damaged, defective, or incorrect, please contact within us 5 days of receipt. We will either replace the item or issue a full refund, depending on availability, the customer is responsible for return shipping label fees.
- Refunds will be processed to the original payment method used at the time of purchase.
Final Sale Items
- Please note that **final sale items** cannot be returned or exchanged.
Shipping Costs
- Original shipping fees are non-refundable unless the return is due to a mistake on our part.
- You are responsible for the return shipping costs unless the purchase is greater than 50.00 USD.
How to Contact Us
If you have any questions or need further assistance, feel free to contact us:
- Email: cloudycreations1120@gmail.com
We reserve the right to update or modify this policy at any time, so please review it regularly.